Terms & Conditions

Please read these Terms and Conditions carefully before placing orders or using this website. By completing an account application, accepting these Terms electronically, or placing an order with Vital Plus, you acknowledge and agree to be legally bound by these Terms and Conditions of Trade.

For the purposes of these Terms and Conditions, “Us”, “Our” and “We” refers to Vital Plus Pty Ltd and “You” and “Your” refers to the authorised business account holder, client, or website user.

Vital Plus may update these Terms and Conditions from time to time, with reasonable notice provided via email, the account portal, or on the website. Continued trading with Vital Plus following such notice constitutes acceptance of the updated Terms.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these Terms at any time. Vital Plus will provide reasonable notice of any significant changes via email, the account portal, or on the website. Please check these Terms regularly to ensure you are aware of any updates.

If you choose to continue trading with or using our website following notification of changes, we will regard that as conclusive evidence of your agreement and acceptance that these updated Terms govern the relationship between you and Vital Plus.

Nature of Relationship

Nothing in this Agreement creates or is intended to create any partnership, joint venture, agency, employment, franchise, or fiduciary relationship between Vital Plus and the Business.

The Business operates as an independent entity and is solely responsible for its own professional conduct, client care, regulatory compliance, staffing, financial obligations, and business operations.

The Business has no authority to act on behalf of, represent, or bind Vital Plus in any manner, and must not hold itself out as an agent, representative, or partner of Vital Plus.

Account Requirements & Professional Standards

3.1 Business owners and relevant staff must attend and complete introductory brand foundation training, either in person or via an approved online platform, within a reasonable timeframe following placement of an opening order.

3.2 The Business must maintain at least one suitably trained therapist delivering authorised brand treatments. Vital Plus provides training, access to a digital training library, and technical resources to support professional use.

3.3 The Business must notify its Business Development Consultant when appointing new therapists so that appropriate training can be arranged.

3.4 Where Vital Plus becomes aware of serious or repeated concerns regarding product prescription, treatment application, or professional conduct, Vital Plus may suspend services or supply pending investigation or corrective action.

3.5 Vital Plus provides Recommended Retail Prices (RRP) as guidance only to support brand positioning. The Business remains independent in determining resale pricing.

3.6 Internet sales are permitted only on approved salon, clinic, or treatment centre websites with prior written approval from Vital Plus. Sales via third-party marketplaces (including eBay, Amazon, or similar platforms) are prohibited.

3.7 The Business agrees to uphold professional treatment standards, consultation protocols, hygiene practices, and ethical retail conduct consistent with Vital Plus education, technical guidance, and brand training requirements.

3.8 The Business agrees not to make therapeutic, medical, or unsubstantiated product claims that may breach regulatory requirements or advertising standards.

Orders & Payment Terms

Orders

Orders are placed through the Vital Plus professional online portal using account login credentials issued once your contract agreement and these Terms and Conditions have been accepted.

Freight & Dispatch

– Orders received before 1:00 pm Sydney time will generally be dispatched on the same business day. Orders received after this time will be dispatched on the next business day.

– A standard freight and handling fee of $20.00 applies to orders under $700.00 (excl. GST). Orders meeting or exceeding this threshold qualify for complimentary freight.

– Estimated delivery timeframes are 3 to 5 business days, depending on location and courier service conditions. Vital Plus is not responsible for courier delays once goods have been dispatched.

– Orders may be collected from Vital Plus Pty Ltd, 2B Best Avenue, Mosman NSW 2088 with prior arrangement.

Payment

– All opening orders must be paid in full prior to dispatch unless otherwise agreed in writing.

– Payments may be made by credit card, debit card, bank transfer, or other approved method. Vital Plus accepts Visa, Mastercard, and American Express with no surcharges applied.

– Bank transfer payments must include the relevant invoice number or customer identifier.

– Interest of 3% per calendar month may be applied to overdue amounts. Repeated late payment may result in suspension of supply until the account is brought up to date.

– Title in goods remains with Vital Plus until payment is received in full.

– The Business must not withhold, set off, or deduct payment due to disputes unless agreed in writing.

Delivery of Goods

Orders are dispatched via reputable courier services. Courier tracking details will be issued where available following dispatch. Estimated delivery timeframes are 3 to 5 business days depending on location.

Out-of-stock items will be placed on back order where applicable, and the Business will be notified once available. Back-ordered items will be dispatched without additional handling or delivery charges.

Vital Plus is not responsible for delays caused by courier services once goods have been dispatched. Where goods are received damaged in transit, the Business must document the damage with photographs and provide written notification to Vital Plus promptly. Vital Plus will arrange replacement of confirmed transit-damaged goods.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems, please contact us so we may assist you.

Returns & Refunds

Incorrect Items

Where an incorrect item is supplied in error, the Business must notify Vital Plus within 48 hours of delivery. The Business may elect to retain the item at a discounted rate or return it. Opened products will not be credited unless defective.

Damaged Goods

Where goods are received damaged in transit, the Business must document the damage with photographs and notify Vital Plus in writing. Vital Plus will arrange replacement of confirmed transit-damaged goods.

Defective Products

Vital Plus will accept returns for products confirmed to be defective or not of acceptable quality within 12 months of delivery, subject to proof of purchase and reasonable evidence of the defect. Where a defect is confirmed, Vital Plus may repair, replace, or provide product credit at its reasonable discretion. Cash refunds will not be provided except where required by law.

This returns process does not apply to products affected by improper storage, handling, misuse, expired shelf life, or use inconsistent with professional guidance.

Nothing in this clause excludes or limits rights available under the Australian Consumer Law.

Account Classifications

Business Account

A Business Account is established when first trading with Vital Plus. To qualify, you must be the business owner with a valid ABN or ACN, employ a fully qualified beauty therapist or dermal clinician, and operate from a shopfront or fully equipped and separate home installation that meets acceptable standards of hygiene, presentation, professionalism, and retail capability.

To retain a Business Account, the Business must purchase a minimum of $6,000.00 (excl. GST) per annum, reflecting a commercially balanced mix of professional treatment products and retail products.

Resting Account

A Resting Account applies where annual purchases fall below $6,000 (excl. GST). This may apply to sole traders on maternity leave, practitioners temporarily unable to trade due to illness, retired professionals, or businesses with reduced purchasing activity.

Resting Accounts may continue to place orders for retail and selected professional products at wholesale prices plus a 25% surcharge. Resting Accounts are not eligible for Business Development Consultant support, marketing assistance, reward program participation, education incentives, or complimentary materials.

Where purchasing activity increases and meets Business Account criteria, the account may be reviewed for reinstatement to active trading status.

Change of Ownership or Premises

The account agreement with Vital Plus is personal to the Business and is not transferable without prior written consent. Where the Business owner sells the business, a new agreement must be negotiated with the incoming owner. The Business must provide no less than 60 days written notice of any intended relocation or material change in circumstances.

Reward Program

Vital Plus offers a reward program designed to support participating Business Accounts through product-based incentives aligned with purchasing activity.

Rewards are redeemable exclusively as product credit and are not transferable, exchangeable for cash, or refundable.

Rewards accrue within each calendar quarter (July–September, October–December, January–March, April–June) and must be redeemed within the immediately following quarter. Unused reward credits will expire at the end of the redemption quarter.

Late payment during an accrual period may result in forfeiture of Reward Program eligibility. Vital Plus may adjust, withhold, or reverse reward credits where orders are disputed, returned, unpaid, or where a material breach of these Terms occurs.

The Reward Program, including thresholds, benefits, and eligibility requirements, may be amended, suspended, or withdrawn at any time at the reasonable discretion of Vital Plus.

Full program details are available at: [https://my.vitalplus.com.au/vital-rewards/](https://my.vitalplus.com.au/vital-rewards/)

Allergic Reactions & Product Complaints

In the event of a suspected product reaction or client complaint, the Business must promptly contact their Vital Plus Educator for guidance and complete a Customer Feedback Form as requested.

The Business must document the incident with clear photographs where possible and obtain relevant information from the client, including product usage history, treatment details, and any contributing factors. A patch test is recommended where appropriate.

The Business remains responsible for all client consultation, treatment decisions, and aftercare advice. Where an adverse reaction occurs, the Business must ensure the client seeks appropriate medical advice where clinically indicated.

Vital Plus will review the information provided and may, at its reasonable discretion, offer product replacement or other support. This process does not constitute an admission of product fault or liability by Vital Plus.

Limitation of liability

It is an essential pre-condition to trading with us or using our website that you agree and accept that Vital Plus is not legally responsible for any loss or damage you might suffer, whether from errors or omissions in our documents or information, any goods or services we may offer, or from any other use of the website.

Vital Plus shall not be liable for indirect or consequential loss arising from product use or services provided by the Business, except where liability cannot be excluded under Australian Consumer Law.

It shall be your own responsibility to ensure that any products, services, or information available through Vital Plus meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Vital Plus’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

Where permitted in business-to-business transactions, Vital Plus liability is limited to replacement or repair of goods.

Intellectual Property & Brand Representation

All trademarks, product names, treatment protocols, educational materials, training manuals, imagery, digital assets, and marketing collateral supplied by Vital Plus remain the intellectual property of Vital Plus and its represented brands.

Vital Plus grants the Business a limited, non-transferable, revocable licence to use approved marketing and educational materials solely for the purpose of promoting authorised products and treatments within its own business channels.

The Business must not modify, reproduce, distribute, or use brand assets in any manner that misrepresents the brand, creates therapeutic or medical claims, or may damage brand reputation. Training materials and educational content must not be shared, delivered as third-party education, or used for commercial training purposes without prior written consent from Vital Plus.

Upon termination or suspension of the account, the Business must cease use of Vital Plus intellectual property and remove brand assets from all marketing, digital platforms, and promotional materials within a reasonable timeframe.

Confidentiality

The Business acknowledges that wholesale pricing, promotional offers, educational materials, treatment protocols, marketing assets, training content, and commercial strategies provided by Vital Plus constitute confidential information.

The Business agrees not to disclose, reproduce, or distribute confidential information to any third party without prior written consent from Vital Plus. The Business must not publish, share, or display wholesale pricing or confidential commercial information in any consumer-facing communications, including websites, social media, or online marketplaces.

Confidentiality obligations under this Agreement survive termination for a period of 24 months. Intellectual property and treatment protocols remain protected indefinitely.

These obligations do not apply to information that is publicly available through no breach of this Agreement.

Privacy & Data Handling

Vital Plus collects, stores, and uses business and contact information for the purposes of account management, order processing, education support, marketing communication, and administration of the commercial relationship.

Vital Plus will manage personal information in accordance with applicable Australian privacy legislation and its published Privacy Policy.

Vital Plus may disclose relevant business information to service providers, logistics partners, educators, and technology platforms where reasonably necessary to deliver products, services, or support.

Where clinical imagery or case study information is shared with Vital Plus, such information may be used for internal training or marketing purposes, provided that personal client identities are de-identified and appropriate consent has been obtained.

The Business may opt out of marketing communications at any time in accordance with applicable legislation.

Territory & Distribution

Your Vital Plus account operates under a non-exclusive distribution model and does not grant geographic radius protections, business-type exclusivity, or trading-area exclusivity to any account.

Vital Plus reserves the right to appoint, supply, and support additional authorised stockists within any geographic location, business precinct, or service category at its sole discretion.

No verbal or written assurances of geographic exclusivity shall be binding. Vital Plus remains committed to supporting all authorised partners through education, marketing, and business development to enable differentiation regardless of proximity to other stockists.

Account Suspension & Termination

Vital Plus may suspend supply, vary trading terms, or restrict account privileges where the Business breaches these Terms, engages in conduct damaging to brand reputation, fails to maintain professional or clinical standards, repeatedly defaults on payment, violates online sales or marketing policies, or experiences a material change in ownership or premises affecting account eligibility.

Either party may terminate the trading relationship by providing not less than 30 days written notice. Vital Plus may terminate with shorter notice, including immediate termination, in the event of a material breach or serious misconduct.

Upon termination, the Business must cease representing itself as an authorised Vital Plus stockist and must remove all Vital Plus branding, intellectual property, and promotional materials from public display and marketing channels within a reasonable timeframe

Force Majeure

Vital Plus shall not be liable for delay or failure to perform where such delay arises from events beyond its reasonable control, including supply chain disruption, manufacturing delays, transportation interruptions, natural disasters, war, labour disputes, pandemics, governmental actions, import/export limitations, or cyber incidents.

During a Force Majeure Event, affected obligations shall be suspended for the duration of the disruption. Vital Plus will use reasonable endeavours to mitigate impact and communicate anticipated delays where practicable.

Nothing in this clause relieves the Business from payment obligations for goods already supplied.

Disclaimer

The information on this website and within Vital Plus communications is provided in good faith for general informational and professional guidance purposes only. Vital Plus does not accept responsibility for the accuracy, completeness, or suitability of any information for a particular purpose.

Your use of any information or materials provided by Vital Plus is entirely at your own risk. It is your own responsibility to ensure that any products, services, or information meet your specific requirements.

Dispute Resolution

The parties agree to use reasonable endeavours to resolve any dispute arising under this Agreement through good faith discussions within 14 days of written notice of the dispute.

If the dispute is not resolved within that period, either party may refer the matter to mediation in New South Wales, facilitated by an independent mediator agreed by the parties or appointed by a recognised mediation service such as the Australian Disputes Centre. Each party shall bear its own costs of mediation, with mediator fees shared equally.

Mediation is a condition precedent to the commencement of court proceedings, except where urgent relief is sought. If mediation does not resolve the dispute within 30 days of referral, either party may commence legal proceedings.

Governing Law & Jurisdiction

This Agreement is governed by and construed in accordance with the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

Vital Plus operates as a professional skincare distributor serving authorised business accounts across Australia. Account eligibility, supply conditions, and trading privileges are determined at the reasonable discretion of Vital Plus.

Whole Agreement

These Terms and Conditions, together with any account agreements, purchase agreements, and policies referenced herein, constitute the whole agreement between Vital Plus and the Business and supersede all prior representations, negotiations, or understandings.

This Agreement may be executed electronically and in counterparts, each of which shall be deemed an original and together constitute one binding agreement.

Exclusion of Unenforceable Terms

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be severed from the Agreement. The remaining provisions shall continue in full force and effect and shall not be affected by the removal of any invalid or unenforceable term.

Whole agreement

These terms and conditions represent the whole agreement between you and woocommerce-772035-2660164.cloudwaysapps.com concerning your use and access to woocommerce-772035-2660164.cloudwaysapps.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.